Chat Now+-
Continue Chat:+-
Chat Unavailable+-

We're very sorry, the chat system has now closed for the day.

We're very sorry, the chat system has now become unavailable.

The current chat session has ended.

All agents are unavailable. We apologize for the inconvenience. For assistance, please call 1-888-427-5632.

Are you sure you want to end the chat?

Reporting an emergency? Please call:
  • Natural Gas: 1-800-595-5325
  • Electric: 1-800-799-4443

Please hold while you are connected with an agent...
    * Enter a Message
    * The Maximum Number of Characters Has Been Met
    750 characters remaining
    Skip to main content Skip to main menu Skip to search box
    MidAmerican employee installing a smart sensor on a power line
    When a power outage occurs, you might think that our service crews need to physically inspect all our electric lines and equipment to find the cause. But thanks to the right STAR technology, that's not the case.
    Our power lines are equipped with small electronic devices called remote fault indicators. These smart sensors instantly alert us when and where an outage has occurred when they detect a service interruption.
    Without this technology, our crews would need to travel miles – sometimes even on foot if a facility isn’t by a roadway – to find the source of a power outage. Even on a good day with clear weather, that could take hours. Having these sensors allows us to quickly identify and contain outages so we can minimize the number of customers affected and get their power restored much faster.
    Learn about our other ongoing STAR (Safety Through Asset Reliability) efforts.