How do I start/stop/transfer service?
We are available 24/7 at 888-427-5632. To help us provide better service, please have your Social Security or Tax ID number available.
For commercial customers, our Business Advantage team is available Monday-Friday from 7 a.m. – 6 p.m.
How do I report a gas or electric emergency?
For gas leaks or emergencies, call 800-595-5325.
For service outages, report it online.
How do I request a meter(s) for a property?
Complete our Service Connection Application
I am unable to pay the full amount on my bill and it’s due soon, what should I do?
Please call us at 888-427-5632, or submit an online inquiry here to make payment arrangements and avoid a disruption in service. If your account is in good standing, we are often willing to accept a partial payment, or adjust the due date until you’re able to pay your bill in full.
When will I see my online payment deducted from my bank account?
Depending on the bank, it could take several business days to deduct your payment from your account.
After a payment is processed, click “Account Home” to return to the summary page to view the remaining balance. The current balance will not change until the payment is processed.
A pop up-blocker may prevent you from seeing your payment confirmation. If you can’t view it, try disabling your pop-up blocker while using our website.
To create a “My Account,” you’ll need to create a username and password. If you forgot your login information, you can access the “forgot username” or “forgot password” link to reset your account.
We no longer use a four-digit PIN to enable My Account access. You’ll need to set up a My Account with a username and password.
I can’t change my username.
If you wish to create a new username, you must create a new My Account.
The name on the bank account is incorrect.
Call us at 888-427-5632 to correct it.
My bank account information is not there or my old bank account is the only account listed.
You can add or change routing and account numbers in My Account.
Why can’t I see my new account? I can only see my old account.
You can view account information on your “My Account” page. If you have more than one account number, the default account will appear when you log in. If your device is a desktop, laptop or tablet, on the right hand side under “My Profile” information is “Account Number.” Click the drop-down for “List My Accounts” to view the other account numbers associated with “My Account.” You can also add a new account by clicking “Add MidAmerican Account.”
If you’re using a mobile phone, click the “My Accounts” link at the top of the screen. It’s between the contact phone number and the “Log Out” link.
Most of our pages host a gray print icon on the right of your screen inside the black bar. By clicking the icon, print options should appear. If that doesn’t work, you can always try right-clicking in the window and then select the print option.
My screen is not loading properly.
This is most likely due to a pop-up blocker. Try disabling it and refreshing the screen.
How do I send feedback?
Complete our online form.