Frequently Asked Questions
How do I start/stop/transfer service?
For commercial customers, our Business Advantage team is available Monday-Friday from 7 a.m. – 6 p.m.
How do I report a gas or electric emergency?
For gas leaks or emergencies, call 800-595-5325.
For service outages, report it online.
How do I request a new meter(s) for a property?
If you’re updating the electric or gas service to your existing property, or moving a natural gas meter, a new service connection form will need to be submitted.
Most MidAmerican Energy customers have automated meter reading technology, which allows MidAmerican Energy to obtain actual meter readings from a company vehicle. MidAmerican Energy will, however, continue to manually read some meters. To learn more about meters and lock boxes for your home visit our meter reading page.
I am unable to pay the full amount on my bill and it’s due soon, what should I do?
Please call us at 888-427-5632, or submit an online inquiry here to make payment arrangements and avoid a disruption in service. If your account is in good standing, we are often willing to accept a partial payment, or adjust the due date until you’re able to pay your bill in full.
When will I see my online payment deducted from my bank account?
Depending on the bank, it could take several business days to deduct your payment from your account.
After a payment is processed, click “Account Home” to return to the summary page to view the remaining balance. The current balance will not change until the payment is processed.
A pop up-blocker may prevent you from seeing your payment confirmation. If you can’t view it, try disabling your pop-up blocker while using our website.
My bank account information is not there or my old bank account is the only account listed.
Why can’t I see my new account? I can only see my old account.
You can view account information on your “My Account” page. If you have more than one account number, the default account will appear when you log in. If your device is a desktop, laptop or tablet, on the right hand side under “My Profile” information is “Account Number.” Click the drop-down for “List My Accounts” to view the other account numbers associated with “My Account.” You can also add a new account by clicking “Add MidAmerican Account.”
If you’re using a mobile phone, click the “My Accounts” link at the top of the screen. It’s between the contact phone number and the “Log Out” link.