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If you rely on electronic life support equipment, planning ahead for power outages is critical. Enroll in our Life Support Program to get started.
A loss of power can be frustrating and inconvenient for any customer, but for those who rely on electronically operated life support equipment, it can potentially be life-threatening. While it's not possible to give any customer priority power restoration, enrolling in our Life Support Program helps ensure you get as much notice as possible in advance of a scheduled outage so you can plan accordingly.
How to enroll
To enroll in this free service, you and your physician must complete and return a Life Support Form.
Once enrolled, your account will be added to our Life Support registry. We will remind you when it is time to renew your enrollment.
Get advance notice of planned outages
When you are enrolled in our Life Support Program, we attempt to notify you before scheduled outages, which are occasionally necessary to perform maintenance on our electric systems or to accommodate local construction work or other projects.
To help alert field personnel that someone in your home uses life support equipment, we place a special tag on your electric meter.
Qualifying equipment
If you or a family member rely on any one of the following life-sustaining equipment, your household qualifies to enroll in the Life Support Program:
  • Infant apnea monitor
  • Oxygen concentrator
  • Ventilator or respirator
  • BiPAP (bilevel positive airway pressure)
  • IV pumps
  • Home dialysis
  • CPAP (continuous positive airway pressure) machine for a minor child
  • LVAD (left ventricular assist device)
Form an emergency plan for your life support equipment
While our Life Support Program can help you plan for scheduled outages, occasional power outages due to severe weather or other emergency situations are unavoidable. We urge you to have an emergency plan in place in the event of an outage. 
Consider these steps when forming your emergency outage plan:
  • Make arrangements with a family member or friend to stay with them if you experience an outage and they still have power.
  • Contact your medical equipment supplier or doctor for guidance in forming your backup plan.
  • Have on-hand an alternate power source like a portable generator that can sustain your equipment for several days. Make sure you know how to safely operate your portable generator before powering it up.
  • If you have a battery-powered backup power supply, test its functionality and know its duration. 
  • Make sure your family, friends and/or neighbors know how to operate and safely move your life-sustaining equipment, if necessary.
Your life support equipment is a critical concern when forming your emergency power outage plan, but other needs should be considered as well. Refresh yourself on other important factors to form a thorough safety plan.