Budget Billing is a free program designed to ease the fluctuation of your monthly bills. Instead of paying your actual energy costs each month, you pay an average amount. It is not a discount program and offers no savings or lower rates, however, you get the convenience of a more predictable bill.
Why choose Budget Billing?
Throughout the year, your monthly energy bill fluctuates. Seasons change, heating and cooling costs rise and fall, and energy use varies. This can make it difficult to anticipate your utility bill. That’s why we offer Budget Billing. Log in to your My Account to get started. Or, call us at 888-427-5632.
Calculating your monthly amount
We determine your budget bill amount based on projected energy prices and the cost of the previous 24 months of usage at your home or business. If you have no usage history, we will estimate a budget amount for you. You may prefer to wait until you have established a usage history before you start the Budget Billing plan.
Once enrolled, we will review your bill periodically to ensure your payments are on track with your actual usage. Log in to My Account to view your actual energy usage vs. the amount billed to see any differences. You can choose to have your budget bill amount reviewed and adjusted every three or six months. Eligible residential customers can choose a less frequent, 12-month review. At the end of 12 months and annually after, your budget plan will be settled. The balance will be rolled into your new budget amount.
If you prefer to have your budget balance added or subtracted from your current amount due – instead of rolling it into the budget calculation – please call 888-427-5632. Your budget balance is the difference between your charges and your actual energy use, and could be a charge or a credit.
Once you sign up, you will find the Budget Billing details on your monthly bills. Be sure to read your bill messages every month so you know if a change is coming. You can also sign up for text and email alerts to notify you when your monthly budget amount has been reviewed and whether a change is needed.
Ending Budget Billing
Call us at 888-427-5632 before you stop Budget Billing to find out how it will impact the total amount due on your next bill. You can choose to stop Budget Billing at any time. Any remaining balance will be applied to your next bill and will be included in your total amount due. If you are moving, you will have the option to pay the balance with your final bill, or have it transferred to the budget plan at your new address.