Chat Now+-
Continue Chat:+-
Chat Unavailable+-

We're very sorry, the chat system has now closed for the day.

We're very sorry, the chat system has now become unavailable.

The current chat session has ended.

All agents are unavailable. We apologize for the inconvenience. For assistance, please call 1-888-427-5632.

Are you sure you want to end the chat?

Reporting an emergency? Please call:
  • Natural Gas: 1-800-595-5325
  • Electric: 1-800-799-4443

Please hold while you are connected with an agent...
    * Enter a Message
    * The Maximum Number of Characters Has Been Met
    750 characters remaining
    Skip to main content Skip to main menu Skip to search box
    STAR Logo
    Being obsessively, relentlessly at your service means doing everything we can to make our customers, our team, and the environment safe. It goes beyond following best practices and ensuring our team has top-notch training. It also means investing in our energy infrastructure so we can provide our customers with safe and reliable service. We accomplish this through our Safety Through Asset Reliability initiative, which we call STAR.
    We demonstrate our STAR philosophy in two ways: our ongoing maintenance efforts, and our current, short-term improvement projects.

    Featured Projects

    service man working on a residential gas meter
    Automated Meter Reading (AMR) Device Replacement
    In early 2021, MidAmerican launched a project to replace AMR devices on gas meters throughout the service territory. These devices allow MidAmerican to remotely collect meter data from a company vehicle. 
    upgraded residential gas meters
    MidAmerican is currently replacing 343 miles of low-pressure distribution systems with new, modern systems. This project impacts nearly 18,000 residential and business customers in the Quad Cities and Iowa City. Once completed, we will have no remaining low-pressure systems in our four-state service territory. This gas upgrade project is being completed in phases by location, dependent on supplies and weather.

    Ongoing Efforts

    We are constantly making updates and improvements to our systems to make our energy infrastructure even safer and more reliable. From trimming trees exposed to our power lines, installing infrastructure to protect our systems and local wildlife from each other, to carrying out routine aerial inspections of all our power lines, our ongoing STAR projects help us ensure a safe energy system and a safe environment.