Chat Now+-
Chat+-
+
Continue Chat:+-
Chat Unavailable+-


We're very sorry, the chat system has now closed for the day.


We're very sorry, the chat system has now become unavailable.





The current chat session has ended.





All agents are unavailable. We apologize for the inconvenience. For assistance, please call 1-888-427-5632.





Are you sure you want to end the chat?


Reporting an emergency? Please call:
  • Natural Gas: 1-800-595-5325
  • Electric: 1-800-799-4443





Please hold while you are connected with an agent...
{}
    * Enter a Message
    * The Maximum Number of Characters Has Been Met
    750 characters remaining
    Skip to main content Skip to main menu Skip to search box
    Governance in our business means holding ourselves to the highest standards of safety, compliance, regulatory integrity and financial management – so that you can continue to depend on our reliable service for decades to come.
     
    Every time you flip a switch or turn on a burner, the lights come on and gas flows. We know you rely on our services, which is why we work hard to create balanced outcomes for our customers.
     
    Safety and reliability are critical to governing the intricate network of pipes and wires that deliver energy to your home or business. From our STAR projects to the daily human performance habits that our employees utilize, accountability and commitment are at the core of our safety culture. But safety isn’t just the work we do outside your door. To protect our systems, networks and facilities, we are constantly monitoring and improving cyber and physical security measures. We also work closely with regional partners and regulatory bodies to maintain and improve the resiliency of our grid infrastructure. 
     
    Sustainable Story Icon - Governance
    In August 2020, a derecho – a massive storm with hurricane-like winds – left a trail of destruction across Iowa and Illinois. Although the storm interrupted more than 290,000 electric customers and created more than 1,500 gas emergency calls, our business was prepared. We mobilized our storm response trailers with additional equipment and requested aid from crews from 24 states. Our frontline workers and partners from around the country completed months of work in a matter of days to get service restored as quickly and safely as possible.
     
    We consult with customers, regulators, legislators and other stakeholders to help protect the energy and economic needs of our customers. That’s how we keep rates stable – in 2020 our rates were the 11th lowest in the nation.
     
    Transparency and accuracy in our emissions and financial reporting meets the highest standards. We have the utmost respect for our customers and our investors, and strive to provide the information necessary for all of us to succeed.
     
    For questions related to the standards of conduct or electric transmission, contact our compliance officer:
    Mark Lowe
    666 Grand Ave, P.O. Box 657
    Des Moines, Iowa 50306-0657
    Phone: 515-281-2642