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    Davenport Customer Experience Center

    At MidAmerican, we strive to provide our customers a welcoming experience where their questions are answered, concerns are addressed and they feel we’re taking a proactive approach to any issue they may have. This customer-first approach is why we’ve been rated No. 1 in customer service by J.D. Power for 13 of the last 14 years!

    When you begin as a Customer Experience Agent, you’ll be stepping into what we hope is a dynamic, fulfilling career with MidAmerican. And, if working from home is better for your lifestyle, that is now an option with our Remote Customer Experience Agent position! Read how a few of our employees took their customer experience to new career heights

     
     
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    When you work as a Customer Experience Agent, remote or in person, you’ll be eligible for incentives such as:
    • Retirement savings plan 401(k)
    • Hands-on training
     
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    When you work as an in-person agent, you’ll work from our newly remodeled workspace in Davenport, which includes:
    • An open floor plan that ensures a collaborative work environment
    • An onsite employee wellness center
    • Paid parking in the city ramp
    • Engaging and environmentally focused surroundings
     
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    When you work as a remote agent, you’ll have the opportunity to:
    • Complete your workday from the comfort of your home
    • Avoid commuting to work
    • Utilize virtual collaboration tools