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If you're experiencing financial difficulties, there may be options available to help you with your energy bill. Explore these programs and resources to see if you qualify and learn how to apply for assistance.
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The Low-Income Home Energy Assistance Program (LIHEAP) helps families pay their home heating and/or cooling bills. Funds are granted to qualified applicants on a first-come, first-served basis. Program eligibility varies by state and may change each year.
Learn how the program works and review the income requirements on the Iowa Department of Health and Human Services website, or call 515-281-3861. Apply online through your local community action agencies.
Illinois LIHEAP funds for counties that MidAmerican serves are administered through the community action agency Project NOW. Review program details on the Illinois Department of Commerce and Economic Opportunity website, or call their LIHEAP hotline at 833-711-0374.
Illinois Late Fee and Deposit Exemption
Residential Illinois customers who meet certain income levels may also be exempt from late fees and deposit charges. Learn more.
Nebraska LIHEAP funds are administered through the state's department of health and human services. Visit  ACCESSNebraska to apply online, call 800-383-4278 or visit a local public assistance office.
Visit the South Dakota Department of Social Services website to review income qualifications and apply for assistance online. Residents can also call 800-233-8503 or visit a local social services office.
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Helping families in your community

The I CARE program is a way for you to help families in your local area with financial assistance for heating bills and/or energy efficiency weatherization efforts. For every $1 donated, we contribute an additional 25 cents. When you donate, one-time or monthly, your contribution is directed to a community action agency in your area that distributes the funds to those customers in need of financial help.
Goodwill payments
Some customers choose to help their neighbors or loved ones directly. Anonymous payments can be made over the phone and applied to any MidAmerican customer's account. Call us at 888-427-5632 to make a payment on another person's account, whether it's a friend, family member or a random customer in need of assistance with their bill.
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Contact us to discuss your payment options

We're here to help. If you're concerned about your energy bill, you have a past-due balance or have received a disconnection of service notice, chat with us in My Account or call us at 888-427-5632. We'll talk through what options may be available for you.