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DES MOINES, Iowa – (Aug. 18, 2016) – MidAmerican Energy Company is committed to delivering exceptional customer service. That’s why we are upgrading our automated telephone system to better serve those customers who want to pick up the phone and call us.

“Beginning Aug. 20, when you call MidAmerican Energy be sure to listen to the recorded phone instructions in the greeting because some options may have changed,” said Terry Ousley, vice president, customer satisfaction, MidAmerican Energy. “With the new system, customers can easily manage their business – whether it’s to quickly report an emergency or reach customer service to talk about their bill. The phone greeting explains the options available to customers. Additionally, the system makes it easier for customers to have menu selections repeated.”

Only the menu selections have changed; the customer service phone number has not. Customers can reach MidAmerican Energy by calling 1-888-427-5632.

Additionally, customers can do business with us securely online by creating a personal account at www.midamericanenergy.com. Customers can manage their MidAmerican Energy account anytime and from anywhere. It’s a one-stop shop for interacting with us, including viewing and paying energy bills, managing account preferences and keeping contact information up-to-date. Customers can also sign up for budget billing, email notifications and text alerts to receive outage updates, bill due date and past due reminders, or recurring payment reminders.

With nearly a third of customer visits to the MidAmerican Energy website originating from a mobile device like a smart phone or tablet, customers can log on the website from anywhere, and on any kind of device, and take care of business quickly and easily with just a few clicks.

About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 752,000 electric customers and 733,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website.
DES MOINES, Iowa – (Aug. 10, 2016) – MidAmerican Energy Company will welcome fairgoers to its Visitors Center at the Iowa State Fair for activities on wind energy, robot demonstrations by FIRST® Tech Challenge students, hair-raising presentations by the Science Center of Iowa, special appearances by mascot Louie the Lightning Bug, and a safety selfie station.

Located under the wind turbine on Exposition Hill, the company will feature Turbine Talks at 10 a.m. starting Aug. 12 and continuing through the end of the Fair. Attendees can learn how wind turbines operate and about the company’s vision to reach 100 percent renewable energy for customers in Iowa. Inside the MidAmerican Energy Visitors Center, guests can view a monitor with real-time information about how much electricity the company’s wind farms are generating.

Robots will roam the MidAmerican Energy Visitors Center on Aug. 11, 16 and 21 from 11 a.m. to 3 p.m. as FIRST Tech Challenge students display and operate their creations. FIRST Tech Challenge is a robotics program that combines the spirit of competition with science and technology. Students build robots, while engaging in science, technology, engineering and math. Through FIRST Tech Challenge, MidAmerican Energy supports and encourages students to pursue STEM education and STEM-related careers. The company sponsors several teams in its service area.

On Aug. 17 and 18, staff from the Science Center of Iowa will be on hand from 10:30 a.m. to 3:30 p.m. to present “Simply Electrifying,” a demonstration on static electricity. The Science Center will talk with visitors about energy and how it impacts our daily lives.

Always a favorite among kids, Louie the Lightning Bug will make appearances Aug. 11, 16, and 18 at noon in the MidAmerican Energy Visitors Center. Free drawstring bags and coloring sheets featuring MidAmerican Energy’s “Slam the Scam” campaign will be handed out Aug. 11 and 16 to the first 2,000 kids through the doors.

Returning for the second year is MidAmerican Energy’s safety selfie station. Kids and adults alike can pose as a line mechanic by putting on safety gear and taking a selfie inside an electric bucket lift. Fairgoers can share the selfie on Facebook and Twitter using the hashtag #SafetySelfie. MidAmerican Energy will feature the pictures on its social media pages.

The MidAmerican Energy Visitors Center is located on Exposition Hill under the wind turbine and near the MidAmerican Energy Stage. The building is open from 8:30 a.m. to 8 p.m. Geothermal energy helps to keep the Visitors Center cool during the Fair. The outside of the Visitors Center is retrofitted with LED screens that will broadcast videos, informational messaging and events taking place on the MidAmerican Energy Stage.

For updates and happenings during the Iowa State Fair, follow MidAmerican Energy on Facebook and Twitter.

About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 752,000 electric customers and 733,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website.
DES MOINES, Iowa – (Aug. 4, 2016) – MidAmerican Energy will power the Iowa Cubs’ Aug. 8-9 games against Oklahoma City with clean, renewable wind energy, marking the first Wind Games at Principal Park.

MidAmerican Energy is sponsoring the games by donating renewable energy credits from its Pomeroy wind farm, located in Pocahontas and Calhoun counties in Iowa, to cover 100 percent of the electricity used during the games.

“Supplying the Iowa Cubs with renewable energy credits created by our wind is a great way to showcase the value of wind energy in Iowa,” said Spencer Moore, vice president of generation for MidAmerican Energy. “Our partnership with the Iowa Cubs gives fans a chance to learn more about wind energy and the benefits it offers for customers, communities, the environment and the state’s economy.”

Videos showing the construction of MidAmerican Energy wind turbines will play on the big screen at Principal Park during pre-game activities. MidAmerican Energy will give away 500 reusable grocery bags to the first fans through the gate. Louie the Lightning Bug, MidAmerican Energy’s safety mascot, will join Cubby Bear in a variety of activities, including throwing out the first pitch.

“MidAmerican Energy is a long-time supporter of the Iowa Cubs, and we’re proud to partner with them to bring greater awareness to the environmental benefits of wind,” said Sam Bernabe, president and general manager of the Iowa Cubs. “Using wind energy to power Principal Park for these two games represents a reduction of approximately 22 tons of carbon dioxide emissions – roughly equivalent to the emissions produced from nearly 2,500 gallons of gasoline.”

MidAmerican Energy owns and operates more wind turbines than any other regulated energy company in the nation. Earlier this year, the company announced plans for the construction of up to 2,000 megawatts of additional wind generation in Iowa. If approved by the Iowa Utilities Board, the project will allow MidAmerican Energy to produce wind energy that is equivalent to 85 percent of its Iowa customers’ annual energy usage by the end of the decade, bringing the company within striking distance of its vision of 100 percent renewable energy for its Iowa customers.

About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 752,000 electric customers and 733,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website.
DES MOINES, Iowa – (Aug. 1, 2016) – Today, MidAmerican Energy Company is launching its “Slam the Scam” awareness campaign to prevent customers from falling victim to energy scams.

On average, MidAmerican Energy receives approximately 100 reported scams each month, and this year, customers have reported losing nearly $9,000 dollars to scammers.

“Our message is simple,” said Terry Ousley, vice president of customer satisfaction for MidAmerican Energy. “If you receive a questionable phone call or if someone suspicious shows up at your home or business, slam down the phone or slam the door and immediately call MidAmerican Energy to check on your account, and call local police to report the scam.”

Ousley said scammers target all customers in all regions. “They’re bold, aggressive and use sophisticated tactics,” he said. “Once people start to catch on, the scammers move to a different area and change their approach. While we can’t stop their calls, we can educate our customers to try to make their attempts unsuccessful.”

One of the most common scams works like this: A scammer calls a customer pretending to be a MidAmerican Energy representative. Often, scammers “spoof” caller ID to make the call appear as if it is coming from MidAmerican Energy when it is not. The imposter tells the customer their account is past due and threatens to immediately disconnect service if they do not make a payment.

One of the biggest red-flags is the scammer demanding payment in the form of a credit card or prepaid debit card, often referred to as a Green Dot card, and wanting it quickly – sometimes in less than an hour. MidAmerican Energy does not accept prepaid debit cards as a way to pay bills, and they do not ask for credit card information over the phone.

“That is not how we operate,” said Ousley. “If someone is behind on payments, they will receive several notifications, including a notice in the mail, before disconnection takes place. We offer many payment options. Disconnection is a last resort, not a first step.”

Some scammers are even brave enough to approach customers in person, either by ringing their door bell or showing up at their business. The scammers may arrive in what looks like a MidAmerican Energy work vehicle, and they may wear official-looking vests or uniforms to appear like an energy worker. Typically, they threaten to disconnect power or claim that the customer needs a new energy meter in exchange for payment, or they pretend to be an energy auditor and offer to perform a home assessment. MidAmerican Energy does offer a free home assessment called HomeCheck®. These assessments are scheduled by the customer. Our energy experts do not show up unannounced.

MidAmerican Energy’s Slam the Scam campaign will use a variety of articles and videos as well as customer outreach and social media efforts to educate customers on scams and prevent them from being taken advantage of by scammers. A video and campaign information can be found on the Slam the Scam webpage.

If customers receive a call that sounds like a scam, or if someone suspicious shows up at their business or residence, they should Slam the Scam by hanging up or shutting the door and calling MidAmerican Energy at 888-427-5632 and their local police.

Customers should follow these tips to protect themselves:

• Hang up if the caller insists on immediate payment using a prepaid debit card or Green Dot card.
• Ask to see identification from anyone who shows up at your door. MidAmerican Energy employees carry an employee ID badge at all times.
• Don’t trust the name and number on your caller ID. Use the number published on MidAmerican Energy’s website or in the phone book: 888-427-5632.

Help us spread the word; educate your family, friends and neighbors on what to do if they are faced with a scammer.

About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 752,000 electric customers and 733,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website.
DES MOINES, Iowa – (July 21, 2016) – As temperatures spike, so can electric demand. MidAmerican Energy Company issued a peak alert today and is asking customers to take five simple steps to conserve energy from 2 until 7 p.m.

Peak alerts are issued when temperatures hit the mid-to-high-90s and electricity use is expected to be at or near maximum levels.

MidAmerican Energy has sufficient generating capacity to meet this summer’s expected maximum, or peak demand, plus a reserve margin. However, during a peak alert, customers are asked to take simple steps to lower their electricity usage, which can help to reduce the potential for higher costs.

Customers are notified of peak alerts through radio announcements, news releases and the company’s Facebook and Twitter pages. MidAmerican Energy issues peak alerts only on weekdays, generally between June and September.

When a peak alert is issued, customers can implement these five steps to help reduce peak usage:

1. Wait till sundown: Limit clothes drying, baking and other heat-producing work with appliances to the morning or after 7 p.m.

2. Dial up: Setting your thermostat a few degrees higher can make a big difference - reducing electrical usage 3 to 5 percent for each degree. A setting of 78 degrees will keep you comfortable when it is more than 90 degrees outside. If you are not at home during the day, close the house and turn off the air conditioner.

3. Use fans: Fans use less energy than air conditioners and can boost the comfort from an air conditioner, increasing its efficiency. Use ceiling and portable fans to better circulate cool air throughout your home. Reverse the normal direction of ceiling fans to pull cool air up from the floor. Ventilate your attic with a thermostatically controlled fan.

4. Trim foliage outside: Keep your air conditioner unit clear of grass, weeds and shrubs to allow air to flow over its cooling coils. This will keep your air conditioner unit from working too hard.

5. Block sun: Close drapes, particularly those on west and south windows, to shut out direct sunlight.

For a complete list of energy saving tips, visit MidAmerican Energy’s website.

About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 752,000 electric customers and 733,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website.
DES MOINES, Iowa – (July 13, 2016) – For the ninth consecutive year, MidAmerican Energy Company’s residential customers have ranked the company highest for overall satisfaction in the Large-Midwest category in the 2016 J.D. Power Electric Utility Residential Customer Satisfaction StudySM.

The 2016 study, released July 13, evaluated 137 electric utilities in the U.S. for overall residential customer satisfaction based on performance in six key areas: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service. MidAmerican Energy once again took top honors in the Midwest Region-Large Segment with an overall satisfaction index score of 713 – 21 points higher than its 2015 score.

Terry Ousley, vice president, customer satisfaction for MidAmerican Energy, said the company’s outstanding showing in the J.D. Power rankings reflects an unwavering commitment to delivering safe, reliable, affordable and sustainable energy solutions for customers.

“We never lose sight of the fact that we provide an essential service to society, and we take that responsibility very seriously,” Ousley said. “All MidAmerican Energy employees understand that no matter what our individual job titles might be, our number-one priority is taking care of customers. Serving them is a privilege, and having them recognize our efforts for the ninth year in a row is the highest compliment we could receive.”

Results of the J.D. Power Electric Utility Residential Customer Satisfaction Study are based on responses from a total of 101,138 online interviews conducted with residential utility customers between July 2015 and May 2016. MidAmerican Energy’s score of 713 on the 1,000-point scale was well above the 680 average of all residential electric utilities rated.

About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 752,000 electric customers and 733,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website.
DES MOINES, Iowa – (July 7, 2016) – Temperatures are climbing this summer, but that doesn’t mean your cooling bills have to. MidAmerican Energy offers billing solutions and tips to help customers keep their summer energy bills in check.

Due to a warmer than normal spring, MidAmerican Energy customers used about 10 percent more energy in June than last year as air conditioners worked overtime.

To avoid being surprised by high bills this summer, MidAmerican Energy encourages customers to sign up for its Budget Billing program. The program is free and spreads payments out evenly over the entire year, so customers pay the same amount each month. While Budget Billing is not a discount program and offers no savings or lower rates, you do get the convenience of a more predictable bill.

“Knowing how much to budget each month for your energy bills can make paying them easier,” said Terry Ousley, vice president, customer service for MidAmerican Energy. “We encourage any customer who is struggling to pay a high energy bill to call us. We want to work with them to find a solution that meets their needs.”

The monthly amount for budget billing is calculated by averaging a customer’s past usage history and projected energy prices. The amount is reviewed every three or six months. During the review process, a customer’s average monthly cost is recalculated. If the budget bill amount is adjusted, a new budget amount will start with the next bill.

In addition to managing their bills, customers can implement five simple steps to help keep costs down.

1. Keep your thermostat set at 78 degrees or higher during the summer. Consider using a programmable thermostat that automatically adjusts the temperature when you’re asleep or away to save even more.

2. Keep drapes and blinds closed on hot, sunny days. This helps reduce the amount of solar heat coming in through the windows.

3. Consider using fans to supplement air conditioning. Dialing up the thermostat by just 2 degrees and using your ceiling fan can lower air-conditioning costs by up to 14 percent over the course of the cooling season.

4. Use heat-generating appliances such as ovens, dishwashers and clothes dryers during the cool of the late evening or early morning. Better yet, hang clothes to dry or cook outdoors on the grill and avoid turning on appliances at all.

5. Make sure air registers and radiators aren’t being blocked by objects in your home. In addition, be sure to dust or vacuum registers or radiators on a regular basis.

Visit our website for more energy-saving tips. To sign up for Budget Billing log in to My Account or call 888-427-5632.

About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 752,000 electric customers and 733,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website.

DES MOINES, Iowa – (Aug. 18, 2016) – MidAmerican Energy Company is committed to delivering exceptional customer service. That’s why we are upgrading our automated telephone system to better serve those customers who want to pick up the phone and call us.

“Beginning Aug. 20, when you call MidAmerican Energy be sure to listen to the recorded phone instructions in the greeting because some options may have changed,” said Terry Ousley, vice president, customer satisfaction, MidAmerican Energy. “With the new system, customers can easily manage their business – whether it’s to quickly report an emergency or reach customer service to talk about their bill. The phone greeting explains the options available to customers. Additionally, the system makes it easier for customers to have menu selections repeated.”

Only the menu selections have changed; the customer service phone number has not. Customers can reach MidAmerican Energy by calling 1-888-427-5632.

Additionally, customers can do business with us securely online by creating a personal account at www.midamericanenergy.com. Customers can manage their MidAmerican Energy account anytime and from anywhere. It’s a one-stop shop for interacting with us, including viewing and paying energy bills, managing account preferences and keeping contact information up-to-date. Customers can also sign up for budget billing, email notifications and text alerts to receive outage updates, bill due date and past due reminders, or recurring payment reminders.

With nearly a third of customer visits to the MidAmerican Energy website originating from a mobile device like a smart phone or tablet, customers can log on the website from anywhere, and on any kind of device, and take care of business quickly and easily with just a few clicks.

About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 752,000 electric customers and 733,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website.
DES MOINES, Iowa – (Aug. 10, 2016) – MidAmerican Energy Company will welcome fairgoers to its Visitors Center at the Iowa State Fair for activities on wind energy, robot demonstrations by FIRST® Tech Challenge students, hair-raising presentations by the Science Center of Iowa, special appearances by mascot Louie the Lightning Bug, and a safety selfie station.

Located under the wind turbine on Exposition Hill, the company will feature Turbine Talks at 10 a.m. starting Aug. 12 and continuing through the end of the Fair. Attendees can learn how wind turbines operate and about the company’s vision to reach 100 percent renewable energy for customers in Iowa. Inside the MidAmerican Energy Visitors Center, guests can view a monitor with real-time information about how much electricity the company’s wind farms are generating.

Robots will roam the MidAmerican Energy Visitors Center on Aug. 11, 16 and 21 from 11 a.m. to 3 p.m. as FIRST Tech Challenge students display and operate their creations. FIRST Tech Challenge is a robotics program that combines the spirit of competition with science and technology. Students build robots, while engaging in science, technology, engineering and math. Through FIRST Tech Challenge, MidAmerican Energy supports and encourages students to pursue STEM education and STEM-related careers. The company sponsors several teams in its service area.

On Aug. 17 and 18, staff from the Science Center of Iowa will be on hand from 10:30 a.m. to 3:30 p.m. to present “Simply Electrifying,” a demonstration on static electricity. The Science Center will talk with visitors about energy and how it impacts our daily lives.

Always a favorite among kids, Louie the Lightning Bug will make appearances Aug. 11, 16, and 18 at noon in the MidAmerican Energy Visitors Center. Free drawstring bags and coloring sheets featuring MidAmerican Energy’s “Slam the Scam” campaign will be handed out Aug. 11 and 16 to the first 2,000 kids through the doors.

Returning for the second year is MidAmerican Energy’s safety selfie station. Kids and adults alike can pose as a line mechanic by putting on safety gear and taking a selfie inside an electric bucket lift. Fairgoers can share the selfie on Facebook and Twitter using the hashtag #SafetySelfie. MidAmerican Energy will feature the pictures on its social media pages.

The MidAmerican Energy Visitors Center is located on Exposition Hill under the wind turbine and near the MidAmerican Energy Stage. The building is open from 8:30 a.m. to 8 p.m. Geothermal energy helps to keep the Visitors Center cool during the Fair. The outside of the Visitors Center is retrofitted with LED screens that will broadcast videos, informational messaging and events taking place on the MidAmerican Energy Stage.

For updates and happenings during the Iowa State Fair, follow MidAmerican Energy on Facebook and Twitter.

About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 752,000 electric customers and 733,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website.
DES MOINES, Iowa – (Aug. 4, 2016) – MidAmerican Energy will power the Iowa Cubs’ Aug. 8-9 games against Oklahoma City with clean, renewable wind energy, marking the first Wind Games at Principal Park.

MidAmerican Energy is sponsoring the games by donating renewable energy credits from its Pomeroy wind farm, located in Pocahontas and Calhoun counties in Iowa, to cover 100 percent of the electricity used during the games.

“Supplying the Iowa Cubs with renewable energy credits created by our wind is a great way to showcase the value of wind energy in Iowa,” said Spencer Moore, vice president of generation for MidAmerican Energy. “Our partnership with the Iowa Cubs gives fans a chance to learn more about wind energy and the benefits it offers for customers, communities, the environment and the state’s economy.”

Videos showing the construction of MidAmerican Energy wind turbines will play on the big screen at Principal Park during pre-game activities. MidAmerican Energy will give away 500 reusable grocery bags to the first fans through the gate. Louie the Lightning Bug, MidAmerican Energy’s safety mascot, will join Cubby Bear in a variety of activities, including throwing out the first pitch.

“MidAmerican Energy is a long-time supporter of the Iowa Cubs, and we’re proud to partner with them to bring greater awareness to the environmental benefits of wind,” said Sam Bernabe, president and general manager of the Iowa Cubs. “Using wind energy to power Principal Park for these two games represents a reduction of approximately 22 tons of carbon dioxide emissions – roughly equivalent to the emissions produced from nearly 2,500 gallons of gasoline.”

MidAmerican Energy owns and operates more wind turbines than any other regulated energy company in the nation. Earlier this year, the company announced plans for the construction of up to 2,000 megawatts of additional wind generation in Iowa. If approved by the Iowa Utilities Board, the project will allow MidAmerican Energy to produce wind energy that is equivalent to 85 percent of its Iowa customers’ annual energy usage by the end of the decade, bringing the company within striking distance of its vision of 100 percent renewable energy for its Iowa customers.

About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 752,000 electric customers and 733,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website.
DES MOINES, Iowa – (Aug. 1, 2016) – Today, MidAmerican Energy Company is launching its “Slam the Scam” awareness campaign to prevent customers from falling victim to energy scams.

On average, MidAmerican Energy receives approximately 100 reported scams each month, and this year, customers have reported losing nearly $9,000 dollars to scammers.

“Our message is simple,” said Terry Ousley, vice president of customer satisfaction for MidAmerican Energy. “If you receive a questionable phone call or if someone suspicious shows up at your home or business, slam down the phone or slam the door and immediately call MidAmerican Energy to check on your account, and call local police to report the scam.”

Ousley said scammers target all customers in all regions. “They’re bold, aggressive and use sophisticated tactics,” he said. “Once people start to catch on, the scammers move to a different area and change their approach. While we can’t stop their calls, we can educate our customers to try to make their attempts unsuccessful.”

One of the most common scams works like this: A scammer calls a customer pretending to be a MidAmerican Energy representative. Often, scammers “spoof” caller ID to make the call appear as if it is coming from MidAmerican Energy when it is not. The imposter tells the customer their account is past due and threatens to immediately disconnect service if they do not make a payment.

One of the biggest red-flags is the scammer demanding payment in the form of a credit card or prepaid debit card, often referred to as a Green Dot card, and wanting it quickly – sometimes in less than an hour. MidAmerican Energy does not accept prepaid debit cards as a way to pay bills, and they do not ask for credit card information over the phone.

“That is not how we operate,” said Ousley. “If someone is behind on payments, they will receive several notifications, including a notice in the mail, before disconnection takes place. We offer many payment options. Disconnection is a last resort, not a first step.”

Some scammers are even brave enough to approach customers in person, either by ringing their door bell or showing up at their business. The scammers may arrive in what looks like a MidAmerican Energy work vehicle, and they may wear official-looking vests or uniforms to appear like an energy worker. Typically, they threaten to disconnect power or claim that the customer needs a new energy meter in exchange for payment, or they pretend to be an energy auditor and offer to perform a home assessment. MidAmerican Energy does offer a free home assessment called HomeCheck®. These assessments are scheduled by the customer. Our energy experts do not show up unannounced.

MidAmerican Energy’s Slam the Scam campaign will use a variety of articles and videos as well as customer outreach and social media efforts to educate customers on scams and prevent them from being taken advantage of by scammers. A video and campaign information can be found on the Slam the Scam webpage.

If customers receive a call that sounds like a scam, or if someone suspicious shows up at their business or residence, they should Slam the Scam by hanging up or shutting the door and calling MidAmerican Energy at 888-427-5632 and their local police.

Customers should follow these tips to protect themselves:

• Hang up if the caller insists on immediate payment using a prepaid debit card or Green Dot card.
• Ask to see identification from anyone who shows up at your door. MidAmerican Energy employees carry an employee ID badge at all times.
• Don’t trust the name and number on your caller ID. Use the number published on MidAmerican Energy’s website or in the phone book: 888-427-5632.

Help us spread the word; educate your family, friends and neighbors on what to do if they are faced with a scammer.

About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 752,000 electric customers and 733,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website.
DES MOINES, Iowa – (July 21, 2016) – As temperatures spike, so can electric demand. MidAmerican Energy Company issued a peak alert today and is asking customers to take five simple steps to conserve energy from 2 until 7 p.m.

Peak alerts are issued when temperatures hit the mid-to-high-90s and electricity use is expected to be at or near maximum levels.

MidAmerican Energy has sufficient generating capacity to meet this summer’s expected maximum, or peak demand, plus a reserve margin. However, during a peak alert, customers are asked to take simple steps to lower their electricity usage, which can help to reduce the potential for higher costs.

Customers are notified of peak alerts through radio announcements, news releases and the company’s Facebook and Twitter pages. MidAmerican Energy issues peak alerts only on weekdays, generally between June and September.

When a peak alert is issued, customers can implement these five steps to help reduce peak usage:

1. Wait till sundown: Limit clothes drying, baking and other heat-producing work with appliances to the morning or after 7 p.m.

2. Dial up: Setting your thermostat a few degrees higher can make a big difference - reducing electrical usage 3 to 5 percent for each degree. A setting of 78 degrees will keep you comfortable when it is more than 90 degrees outside. If you are not at home during the day, close the house and turn off the air conditioner.

3. Use fans: Fans use less energy than air conditioners and can boost the comfort from an air conditioner, increasing its efficiency. Use ceiling and portable fans to better circulate cool air throughout your home. Reverse the normal direction of ceiling fans to pull cool air up from the floor. Ventilate your attic with a thermostatically controlled fan.

4. Trim foliage outside: Keep your air conditioner unit clear of grass, weeds and shrubs to allow air to flow over its cooling coils. This will keep your air conditioner unit from working too hard.

5. Block sun: Close drapes, particularly those on west and south windows, to shut out direct sunlight.

For a complete list of energy saving tips, visit MidAmerican Energy’s website.

About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 752,000 electric customers and 733,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website.
DES MOINES, Iowa – (July 13, 2016) – For the ninth consecutive year, MidAmerican Energy Company’s residential customers have ranked the company highest for overall satisfaction in the Large-Midwest category in the 2016 J.D. Power Electric Utility Residential Customer Satisfaction StudySM.

The 2016 study, released July 13, evaluated 137 electric utilities in the U.S. for overall residential customer satisfaction based on performance in six key areas: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service. MidAmerican Energy once again took top honors in the Midwest Region-Large Segment with an overall satisfaction index score of 713 – 21 points higher than its 2015 score.

Terry Ousley, vice president, customer satisfaction for MidAmerican Energy, said the company’s outstanding showing in the J.D. Power rankings reflects an unwavering commitment to delivering safe, reliable, affordable and sustainable energy solutions for customers.

“We never lose sight of the fact that we provide an essential service to society, and we take that responsibility very seriously,” Ousley said. “All MidAmerican Energy employees understand that no matter what our individual job titles might be, our number-one priority is taking care of customers. Serving them is a privilege, and having them recognize our efforts for the ninth year in a row is the highest compliment we could receive.”

Results of the J.D. Power Electric Utility Residential Customer Satisfaction Study are based on responses from a total of 101,138 online interviews conducted with residential utility customers between July 2015 and May 2016. MidAmerican Energy’s score of 713 on the 1,000-point scale was well above the 680 average of all residential electric utilities rated.

About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 752,000 electric customers and 733,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website.
DES MOINES, Iowa – (July 7, 2016) – Temperatures are climbing this summer, but that doesn’t mean your cooling bills have to. MidAmerican Energy offers billing solutions and tips to help customers keep their summer energy bills in check.

Due to a warmer than normal spring, MidAmerican Energy customers used about 10 percent more energy in June than last year as air conditioners worked overtime.

To avoid being surprised by high bills this summer, MidAmerican Energy encourages customers to sign up for its Budget Billing program. The program is free and spreads payments out evenly over the entire year, so customers pay the same amount each month. While Budget Billing is not a discount program and offers no savings or lower rates, you do get the convenience of a more predictable bill.

“Knowing how much to budget each month for your energy bills can make paying them easier,” said Terry Ousley, vice president, customer service for MidAmerican Energy. “We encourage any customer who is struggling to pay a high energy bill to call us. We want to work with them to find a solution that meets their needs.”

The monthly amount for budget billing is calculated by averaging a customer’s past usage history and projected energy prices. The amount is reviewed every three or six months. During the review process, a customer’s average monthly cost is recalculated. If the budget bill amount is adjusted, a new budget amount will start with the next bill.

In addition to managing their bills, customers can implement five simple steps to help keep costs down.

1. Keep your thermostat set at 78 degrees or higher during the summer. Consider using a programmable thermostat that automatically adjusts the temperature when you’re asleep or away to save even more.

2. Keep drapes and blinds closed on hot, sunny days. This helps reduce the amount of solar heat coming in through the windows.

3. Consider using fans to supplement air conditioning. Dialing up the thermostat by just 2 degrees and using your ceiling fan can lower air-conditioning costs by up to 14 percent over the course of the cooling season.

4. Use heat-generating appliances such as ovens, dishwashers and clothes dryers during the cool of the late evening or early morning. Better yet, hang clothes to dry or cook outdoors on the grill and avoid turning on appliances at all.

5. Make sure air registers and radiators aren’t being blocked by objects in your home. In addition, be sure to dust or vacuum registers or radiators on a regular basis.

Visit our website for more energy-saving tips. To sign up for Budget Billing log in to My Account or call 888-427-5632.

About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 752,000 electric customers and 733,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website.
DES MOINES, Iowa – (June 21, 2016) – MidAmerican Energy Company is warning the public of a phone scam targeting energy customers in Iowa.

Today, nearly 40 MidAmerican Energy customers reported receiving a call from someone claiming to work for MidAmerican Energy and threatening to disconnect service in exchange for payment. The scams are widespread, targeting customers in the areas of Davenport, Sioux City, Des Moines, Waterloo, Fort Dodge and Oskaloosa.

The scam typically works like this: the scammer tells the potential victim that they owe money and that if they don’t immediately pay, their service will be disconnected. Often, they require that the person pay with a pre-paid debit card, sometimes referred to as a Green Dot card. This is a red flag. MidAmerican Energy does not accept prepaid (Green Dot) cards as a way to pay your bill.

The scammers are persistent and use sophisticated methods to trick customers, including Caller ID technology and a phone response system that mimics MidAmerican Energy’s, making the call appear as if it is coming from the company when it is not.

If you get a suspicious call, hang up and call your local police and MidAmerican Energy at 1-888-427-5632.

Three tips to recognize a scam call:

1. The caller is threatening immediate disconnection. Sometimes the caller will claim a crew is already en route to the business to disconnect service. Customers should hang up immediately and call MidAmerican Energy at 1-888-427-5632. MidAmerican Energy makes several attempts to contact customers regarding overdue bills; disconnection is a last resort, not a first step in the process.

2. The caller insists on a prepaid debit card (often a Green Dot card) as the only acceptable form of payment. MidAmerican Energy does not accept prepaid debit (Green Dot) cards as a form of payment; a company customer service representative can go over payment options with you.

3. The caller asks for credit card numbers, account numbers, balances or other personal information. MidAmerican Energy will not ask you for this information over the phone. Never give out financial or personal information.

Watch MidAmerican Energy’s scam prevention video for more advice on how to protect yourself from fraudulent calls.

About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 752,000 electric customers and 733,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website.
DES MOINES, Iowa – (June 16, 2016) – MidAmerican Energy Company is hosting its most colorful event yet at this year’s Des Moines Arts Festival® in Western Gateway Park June 24-26.

A sponsor of the event, MidAmerican Energy is hosting BOOM! Art, an interactive coloring station that allows festivalgoers of all ages to try their hand at art. The company will hang a vinyl coloring roll from the bucket of one of its electric service trucks. Once attendees finish coloring an eight-foot section, the boom, which raises and lowers the bucket, will lift the mural into the air so another section can be completed. With a 30-foot vertical reach, a huge mural will hang from the truck by the end of the festival.

“We are literally taking coloring to new heights,” said Kathryn Kunert, vice president, economic connection and integration for MidAmerican Energy. “This is one of the biggest festivals in central Iowa and we’re excited to offer a new, interactive way for community members of all ages to get involved.”

BOOM! Art will be supported by one of MidAmerican Energy’s new Green Fleet service trucks. The truck is not just green in color, but also in the way it operates. It uses a large battery pack to operate the boom and other vehicle features. In conventional service trucks, the boom is powered by the vehicle’s engine, which means the vehicle has to idle the entire time the bucket is in use. By cutting idle time, the Green Fleet trucks save gas and reduce carbon emissions.

“Sustainability and a goal of zero waste by 2017 are top priorities for this year’s festival,” said Stephen King, Executive Director, Des Moines Arts Festival. “MidAmerican Energy’s BOOM! Art parallels with our efforts to ensure that the event doesn’t negatively impact our environment and community.”

BOOM! Art will be located at the corner of 15th Street and Grand Avenue. According to Louie the Lightning Bug, mascot for MidAmerican Energy, “Coloring is my specialty! The Arts Festival is a great way to bring the community together and teach kids about energy safety.” Louie will be at BOOM! Art Saturday and Sunday. The Des Moines Arts Festival is free and includes live music, arts, activities and much more. For more information, visit www.desmoinesartsfestival.org.

About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 752,000 electric customers and 733,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website.

About Des Moines Arts Festival®
The Gold Grand Pinnacle Award-winning Des Moines Arts Festival® presented by Register Media is an annual three-day free arts and culture Festival the last weekend in June. The Festival invites you to ‘go where it takes you…” by engaging with 180 invited professional visual artists, emerging Iowa artists, the cutting-edge Interrobang Film Festival, live music, performing arts, interactive arts activities, award-winning community outreach programs, live artist demonstrations, artisan food, and beverages for every taste. For more information please visit us online at www.desmoinesartsfestival.org, socialize with us at www.facebook.com/DesMoinesArtsFestival, Twitter: @DMArtsFestival, Instagram:
desmoinesartsfestival #DMAF2016 #GoWhereItTakesYou.
DES MOINES, Iowa – (June 14, 2016) – June is National Safety Month, a perfect time for MidAmerican Energy Company to remind customers to play it safe around outdoor electricity this summer. Before you fire up the grill, jump in the pool or tackle that home improvement project, review our top five tips for avoiding outdoor electric hazards:

1. Water and electricity don’t mix.
Keep all electrical appliances, equipment and devices at least 10 feet away from water. Don’t use electric equipment when it’s raining or the ground is wet. Avoid using plug-in devices on pool decks or near hot tubs; if an electric appliance does accidentally fall into water, unplug it from the outlet before attempting to retrieve it. All outdoor electric outlets should be protected with a weatherproof cover and ground fault circuit interrupter, or GFCI.

2. Look up and live.
Always be aware of the location of overhead power lines. Keep ladders and other equipment at least 10 feet away from power lines. Be especially careful when moving equipment; carry ladders, pool skimmers and similar long-handled items in the horizontal position, rather than the vertical position, to avoid accidental contact with overhead lines.

3. Teach safety.
It’s never too early to teach children about the dangers of playing on or near electrical equipment. Remind them to fly kites only in open areas away from power lines. Children should never attempt to climb utility poles or trees with power lines running through them, play on electrical boxes, or enter an electric substation. If a ball, toy or pet ends up on the wrong side of a substation fence, call MidAmerican Energy at 888-427-5632 for help retrieving it.

4. Call before you dig.
At least 48 hours before any digging or excavation project, call 811 to reach your state’s One Call Center so utility representatives can mark the location of underground lines. It’s the law. Digging into an underground line could kill or injure you, and often results in costly repairs and loss of service for you and your neighbors. Avoid these consequences with a simple call to 811; the service is free.

5. Manage your cords.
When bringing electric tools out of storage at the beginning of the season, check the cords and plugs to make sure they aren’t worn or damaged. Always keep the cord behind you when using an electric lawn mower, hedge trimmer, leaf blower or other electric appliance in your yard. Try slinging the cord over your shoulder or looping it in your hand to keep it away from blades or other moving parts. Children and pets can easily trip over power cords, so don’t allow them to be in the area when you are operating electric lawn tools. Use only weather-resistant heavy gauge extension cords labeled for outdoor use. Remember that extension cords are intended for short-term needs, not long-term power solutions.

For more tips on keeping you and your family safe this summer – and all year long – visit www.midamericanenergy.com and click on the Safety tab on the home page.


MidAmerican Energy Company is an energy provider serving 752,000 electric customers and 733,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website.