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MidAmerican Energy News

Important safety information for MidAmerican Energy customers without gas service due to flooding

DES MOINES, Iowa – (July 1, 2018) – As Des Moines area residents affected by flooding are returning to their homes and businesses, MidAmerican Energy is highlighting some important safety reminders.

In locations where MidAmerican Energy or the local fire department has temporarily shut off natural gas service or if customers who were evacuated shut off their own gas service, MidAmerican Energy will restore service at no charge when local officials determine it is safe to do so.

Do not turn on your own service
If your property sustained damage during the event, before MidAmerican Energy can restore service, an inspection may be required by city, county or state inspectors or professional electricians or plumbers. To have your service restored after repair and inspection, call MidAmerican Energy at 800-432-0586. Assistance is available 24-hours every day.

Important safety information

Smell gas? If you smell natural gas at any time, leave the building immediately and call your gas company away from the house. To report a gas leak to MidAmerican Energy, call 800-595-5325.

Low or downed wires: When approaching your home, watch for downed or low-hanging wires and assume that all lines are energized. If you see any downed or low hanging wires, do not go near them and call MidAmerican Energy. To report an electric emergency such as this, call MidAmerican Energy at 800-799-4443.

Flooding: NEVER go into a flooded home or basement unless you are certain the electricity is shut off. If you are unsure whether the power is on or off, call your electric company or a professional electrician. If your home was flooded and you do not have sufficient knowledge of electrical wiring and appliances, call a professional electrician. Do not turn on any lights or appliances until an electrician has checked your home for short circuits in appliances, wiring or other electrical equipment.

Breakers and fuses: Before resetting breakers or replacing blown fuses, unplug electric appliances if you can do so without standing in water or on a wet surface. Do not check fuses or circuit breakers or operate any electric appliance while standing in water or on a wet surface.

Sign up for alerts
Customers can sign up to receive text alerts or email notifications on outages affecting their service, when crews are projected to be working in their area, and once service is restored. Go to midamericanenergy.com and register for notifications through the My Account link.

About MidAmerican Energy Company
MidAmerican Energy Company, headquartered in Des Moines, Iowa, serves 770,000 electric customers and 751,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. Information about MidAmerican Energy is available at midamericanenergy.com and on the company’s social media channels.