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MidAmerican Energy News

Winter Disconnection Freeze for Low-Income Customers Ends April 1

DES MOINES, Iowa – (March 26, 2018) – Iowa’s annual winter energy assistance moratorium that prevents low-income eligible customers from being disconnected for non-payment ends April 1.

MidAmerican Energy Company urges customers who are behind on their utility bills to contact the company as soon as possible to discuss their options.

“We recognize that financial hardships can impact anyone,” Michael Gehringer, vice president of customer operations for MidAmerican Energy, said. “That’s why we want to talk to our customers who have fallen behind in paying their MidAmerican Energy bills, because utility disconnection is a last resort,” Gehringer added. “We work with our customers to understand their particular circumstance and provide a payment solution that works for them.”

Help through LIHEAP program
The Low-Income Home Energy Assistance Program (LIHEAP) establishes an annual gas and electric shutoff moratorium from November 1 to April 1 for LIHEAP-eligible customers.

Iowa customers who need financial assistance with utility bills should contact their local community action agency before April 30 to determine if they qualify for LIHEAP.

Help through MidAmerican Energy's I CARE program
MidAmerican Energy’s I CARE program combines customer donations with a 25 percent company match, to help pay utility bills for eligible low-income customers. I CARE donations stay in the local area from where they are received and go to community agencies that assist low-income customers.

About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 770,000 electric customers and 751,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed at MidAmerican Energy Company's website.