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MidAmerican Energy News

MidAmerican Energy Encourages Customers Behind on Bills to Call as Moratorium Comes to End

DES MOINES, Iowa – (March 29, 2017) – The winter moratorium in Iowa ends April 1. The moratorium prevents low-income eligible customers from being disconnected for non-payment from Nov. 1 through April 1, during the coldest months of the year. MidAmerican Energy Company encourages all customers who are concerned about paying their energy bill to call them toll-free at 888-427-5632 to discuss possible payment arrangements.

“We understand that every customer’s financial situation is unique, and we want to do whatever we can to help customers get back on track,” said Terry Ousley, vice president, customer satisfaction, MidAmerican Energy. “We have a variety of payment options, can set up payment agreements, and offer budget billing. Now is also a good time for homeowners to sign up for HomeCheck®, a home energy assessment to help reduce energy use, which can lower bills.”

Customers struggling to pay their monthly energy bills are encouraged to contact their local community action agency to determine if they qualify for assistance. MidAmerican Energy’s I CARE program generates funds for local community action agencies to assist qualifying low-income customers with their bills. I CARE funds come from customer donations, with a 25 percent match from MidAmerican Energy, and all customer donations stay in the community in which they were provided. In the last year, Iowa customers contributed over $160,000 to the I CARE program to help families in need.

Unfortunately, the end of the moratorium is often a time when scammers prey on energy customers. Typically, scammers pose as energy employees and threaten to shut off power unless immediate payment is made using a pre-paid debit card (often a Green Dot card). MidAmerican Energy makes several attempts to contact customers regarding overdue bills; disconnection is a last resort, not a first step in the process. MidAmerican Energy accepts several different forms of payment and our representatives will go over all options with customers. Customers who receive a suspicious call threatening immediate disconnection should hang up and call local police and MidAmerican Energy at 888-427-5632 to report the scam and check on the status of their account.

Visit MidAmerican Energy’s website to learn more about the company’s payment and billing options.

MidAmerican Energy Company is an energy provider serving 760,000 electric customers and 742,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website.