MidAmerican Energy News
MidAmerican Energy Ranks Highest in the Midwest in J.D. Power Gas Utility Residential Customer Satisfaction Study
DES MOINES, Iowa – (Oct. 4, 2016) – MidAmerican Energy Company received the highest ranking among energy companies in the Midwest-Large region for overall customer satisfaction according to the J.D. Power Gas Utility Residential Customer Satisfaction Study.
Overall residential customer satisfaction was measured by examining six factors: safety and reliability; billing and payment; price; corporate citizenship; communications; and customer service.
“We approach every day with our customers top of mind, so having them recognize us as the best is a tremendous compliment,” said Adam Wright, MidAmerican Energy vice president of gas delivery. “Our employees deserve the credit for being committed to providing this essential service in a safe, reliable and affordable fashion.”
In the J.D. Power study, MidAmerican Energy received a score of 731 on a 1,000-point scale – a 37 point improvement from last year. This ranking places the company in the top six percent of natural gas companies nationally for customer satisfaction. Results of the study were based on more than 62,000 online interviews conducted between September 2015 and July 2016 with residential customers of 82 large and midsize natural gas companies in the U.S.
About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 752,000 electric customers and 733,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website