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MidAmerican Energy News

MidAmerican Energy Works With City of Cedar Rapids to Coordinate Natural Gas Restoration

DES MOINES, Iowa – (Sept. 28, 2016) – Today, MidAmerican Energy Company received approval from the city of Cedar Rapids to begin gas service restorations for properties located outside of the revised evacuation area.

“Our customers have been extremely helpful and accommodating over the last several days, and we understand that restoring natural gas service is critical to resuming everyday life,” said Adam Wright, MidAmerican Energy vice president, gas delivery. “We are currently restoring natural gas service to those outside the revised evacuation zone. We will work safely and quickly to restore natural gas service to all affected customers.”

The city of Cedar Rapids has posted the revised evacuation zone map to its website at Currently, MidAmerican Energy is restoring gas service only to homes and businesses located outside of the revised evacuation zone.

Due to the large number of customers who had gas service turned off, Wright said the restoration process is expected to take several days. There is no charge to restore natural gas service that was disconnected due to flooding.

Shortly after entry is permitted in the revised flood evacuation area, MidAmerican Energy will contact customers by an automated phone message to let them know restoration efforts are underway in their neighborhood. If a property did not sustain flood damage, MidAmerican Energy will need access to the building to restore gas service and light pilots on appliances. If access is not available when crews arrive, MidAmerican Energy will leave a door tag with information asking customers to contact the company to set up an appointment for service restoration. The phone number is 888-427-5632.

If water damage did occur, customers must hire a licensed mechanical or plumbing contractor to repair any damaged equipment or appliances, including air testing gas piping before gas service can be restored. Gas furnaces, water heaters and appliances that were submerged in water are considered dangerous and not safe to use.

Follow these tips to stay safe after flooding:

• If you smell natural gas, do not enter the building. Leave the premises immediately. Do not use a cell phone until you have reached a safe location. From the safe location, call MidAmerican Energy’s gas emergency number at 800-595-5325 to report the odor.

• If your home was flooded, call a professional appliance repair contractor, plumber or heating, ventilation and air conditioning (HVAC) dealer to inspect appliances, water heaters, and heating and cooling systems. Do not start HVAC systems or other gas appliances that have come in contact with water. Do not attempt to restore gas service yourself. Serious damage or life-threatening injury can occur.

• Remember to Slam the Scam. Residents and business owners should beware of scammers and not pay anyone who offers to reconnect gas service. It’s expected that scammers will target flood victims by pretending to be MidAmerican Energy employees. Never give out personal information. If someone suspicious shows up at your home or business, ask to see identification. MidAmerican Energy employees carry an ID badge at all times.

• If customers have questions about the restoration of their natural gas service, they can call MidAmerican Energy at 888-427-5632.

MidAmerican Energy Company is an energy provider serving 752,000 electric customers and 733,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website.