MidAmerican Energy News
MidAmerican Energy once again tops Midwest rankings in J.D. Power Customer Satisfaction Study
DES MOINES, Iowa – (July 13, 2016) – For the ninth consecutive year, MidAmerican Energy Company’s residential customers have ranked the company highest for overall satisfaction in the Large-Midwest category in the 2016 J.D. Power Electric Utility Residential Customer Satisfaction StudySM.
The 2016 study, released July 13, evaluated 137 electric utilities in the U.S. for overall residential customer satisfaction based on performance in six key areas: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service. MidAmerican Energy once again took top honors in the Midwest Region-Large Segment with an overall satisfaction index score of 713 – 21 points higher than its 2015 score.
Terry Ousley, vice president, customer satisfaction for MidAmerican Energy, said the company’s outstanding showing in the J.D. Power rankings reflects an unwavering commitment to delivering safe, reliable, affordable and sustainable energy solutions for customers.
“We never lose sight of the fact that we provide an essential service to society, and we take that responsibility very seriously,” Ousley said. “All MidAmerican Energy employees understand that no matter what our individual job titles might be, our number-one priority is taking care of customers. Serving them is a privilege, and having them recognize our efforts for the ninth year in a row is the highest compliment we could receive.”
Results of the J.D. Power Electric Utility Residential Customer Satisfaction Study are based on responses from a total of 101,138 online interviews conducted with residential utility customers between July 2015 and May 2016. MidAmerican Energy’s score of 713 on the 1,000-point scale was well above the 680 average of all residential electric utilities rated.
About MidAmerican Energy Company
MidAmerican Energy Company is an energy provider serving 752,000 electric customers and 733,000 natural gas customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website