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MidAmerican Energy News

Flooding poses dangers to electric and natural gas service

DES MOINES, Iowa – (June 12, 2015) – Heavy rains and rising river levels have prompted the National Weather Service to issue flood warnings for some parts of the Midwest. Flooding can disrupt electric and natural gas service and create hazards for people and property in the affected areas. If your area is flooded, or floodwaters threaten, follow these safety guidelines from MidAmerican Energy Company:

Before flooding:

• If time allows, customers should call MidAmerican Energy at 1-888-427-5632 to have their services temporarily disconnected if their electric or natural gas meters are threatened by flooding. MidAmerican Energy will temporarily disconnect a customer’s service at no charge if:
o A customer requests to have service disconnected
o There is imminent danger to the public
o Local disaster or emergency management officials request disconnection of services in an impacted area
• If water has not yet reached your basement, unplug as many appliances as you can and move them to a higher level.
• Do not touch or attempt to unplug or disconnect an electrical appliance if the floor is damp or if you are standing in water.
• If you think floodwaters might rise high enough to cover electrical outlets, switch off the circuit breakers at the main switch, located in the electrical box. If your electrical box is located in the basement, make sure there is no standing water before entering.
• If it appears the water level may reach the main electrical box or your electric or natural gas meters, call MidAmerican Energy immediately to have service disconnected.

After flooding:

• If you smell natural gas, do not enter the building. Leave the premises immediately and call MidAmerican Energy at 1-800-595-5325.
• Once floodwaters recede, call MidAmerican Energy to have your service restored. There is no charge for turning off and turning on service due to flooding. Do not attempt to restore service yourself. There may be hidden hazards.
• City, county or state inspections may be required before electric and natural gas service can be restored in homes or businesses affected by floodwater. If an inspection is required, inspectors will notify MidAmerican Energy when it is safe to restore service to a home or business.
• Building codes or manufacturers’ requirements may necessitate replacement of natural gas appliance controls and valves if they were under floodwater. Customers should ask inspectors or appliance dealers to determine if their appliances can be placed back into service. Call MidAmerican Energy after the inspection is complete.
• If your home was flooded, call a professional electrician to examine your electrical wiring and appliances. Do not turn on any lights, appliances or other electrical equipment until an electrician has checked your home for electrical or circuit problems.

Customers can find more safety information and severe weather tips in the Storm Center section of the MidAmerican Energy website at

About MidAmerican Energy Company
MidAmerican Energy Company provides electric service to 746,000 customers and natural gas service to 726,000 customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via MidAmerican Energy Company's website.