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MidAmerican Energy News

J.D. Power Business Customer Satisfaction Study Ranks MidAmerican Energy Highest Among Large Utilities in the Midwest

DES MOINES, Iowa – (Feb. 13, 2014) – MidAmerican Energy Company’s business customers have ranked the company highest in customer satisfaction in the Midwest Region-Large Segment in the latest J.D. Power study.

This week, J.D. Power announced the results of its 2014 Electric Utility Business Customer Satisfaction StudySM, and MidAmerican Energy ranked highest in its segment for overall customer satisfaction among business customers. Overall customer satisfaction is measured by examining six factors: power quality and reliability; billing and payment; corporate citizenship; price; communications; and customer service.

“Customer service is one of MidAmerican Energy’s core principles, along with operational excellence, regulatory integrity, employee commitment, environmental respect and financial strength,” said Terry Ousley, vice president of customer service, MidAmerican Energy. “We are excited to hear that our continued focus on customer satisfaction has resulted in a high ranking by our business customers.”

The J.D. Power study evaluated more than 90 U.S. utilities serving nearly 12 million business customers for overall customer satisfaction.

“The company’s ongoing commitment to meet and exceed customers’ needs and expectations is demonstrated by the work of its employees,” Ousley said. “Every day, we remain committed to continuously improving the service we provide to our customers.”

The study is based on interviews with representatives of more than 25,000 U.S. businesses that spend at least $250 a month on electricity. Within each geographic region included in the study, utility providers are classified into two segments: the large segment, which serves 85,000 or more business customers and includes MidAmerican Energy, and the midsize segment, which serves between 25,000 and 84,999 business customers.

MidAmerican Energy Company, Iowa’s largest energy company, provides electric service to 734,000 customers and natural gas service to 714,000 customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via