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MidAmerican Energy Company Helps Parent Company Earn No. 1 Spot in Industrial Customer Satisfaction Among U.S. Electric Utility Companies
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DES MOINES, Iowa – (Oct. 25, 2013) – MidAmerican Energy Company’s parent company, MidAmerican Energy Holdings Company, now ranks No. 1 in the U.S. in overall customer satisfaction, thanks to large commercial and industrial customers.
According to TQS Research, Inc., MidAmerican Energy Company had one of the highest scores among utilities in the U.S. with 95.4 percent of customers surveyed saying they were very satisfied. This is the highest score the company has achieved to date in the benchmark and contributed to the No. 1 ranking of MidAmerican Energy Holdings Company.
TQS Research, Inc. is an Atlanta-based independent research firm that polls large commercial and industrial customers of electric utility holding companies for overall satisfaction. The annual TQS benchmark survey of approximately 49 of the largest electric utility holding companies measures performance in areas such as energy efficiency, account management, reliability, price, handling customer contacts, and company image.
MidAmerican Energy Company’s two sister utilities, Rocky Mountain Power and Pacific Power, also scored high in the survey, at 95 percent and 95.7 percent, respectively.
“The extraordinary effort of our employees who work with industrial customers is the reason for our success,” said Bill Fehrman, president and CEO of MidAmerican Energy Company. “Our employees understand the specific needs of our largest customers that often require unique and creative solutions.”
“Improving customer satisfaction, particularly among large customers, has been one of our company’s key initiatives,” said Greg Abel, president, chairman and CEO of MidAmerican Energy Holdings Company. “These results confirm that our employees are listening to our customers, and we thank them for their valued input.”
MidAmerican Energy Company, Iowa’s largest energy company, provides electric service to 734,000 customers and natural gas service to 714,000 customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via www.midamericanenergy.com
MidAmerican Energy Holdings Company, based in Des Moines, Iowa, USA, is a global provider of energy services. Through its energy-related businesses, MidAmerican provides electric and natural gas service to more than 7 million customers worldwide. These businesses are Pacific Power, Rocky Mountain Power and PacifiCorp Energy, comprising PacifiCorp; MidAmerican Energy Company; Northern Powergrid Holdings Company; Northern Natural Gas Company; Kern River Gas Transmission Company; MidAmerican Renewables, LLC; MidAmerican Transmission, LLC; and CalEnergy Philippines. Information about MidAmerican is available at www.midamerican.com