Skip to main content

MidAmerican Energy News

J.D. Power and Associates Business Customer Satisfaction Study Ranks MidAmerican Energy Highest Among Large Utilities in the Midwest

For more information, contact:
Tina Potthoff, Media Relations Manager, at 515-281-2585
Tim Grabinski, Director, Communication Planning, at 515-281-2343

DES MOINES, Iowa – (Feb. 16, 2012) – MidAmerican Energy Company’s business customers continue to rank the company high for excellent customer satisfaction.

This week, J.D. Power and Associates announced the results of its 2012 Electric Utility Business Customer Satisfaction Study, and MidAmerican Energy ranked highest in the Midwest Region-Large Segment for overall customer satisfaction among business customers. Overall customer satisfaction is measured by examining six factors: power quality and reliability; billing and payment; corporate citizenship; price; communications; and customer service.

“Customer service is one of MidAmerican Energy’s primary business principles, along with operational excellence, regulatory integrity, employee commitment, environmental respect and financial strength,” said Terry Ousley, vice president of customer service, MidAmerican Energy. “We are excited to hear that our focus on excellence has translated to high customer satisfaction.”

The J.D. Power and Associates study evaluated nearly 100 U.S. utilities serving more than 11 million business customers for overall customer satisfaction. MidAmerican Energy’s overall customer satisfaction index score of 707 earned it top honors in its category. Overall business customer satisfaction among all utilities included in the large segment of the Midwest region averaged 654.

“MidAmerican Energy employees deserve the credit for this recognition. Their ongoing commitment to meet and exceed customers’ needs and expectations is outstanding,” Ousley said. “We remain committed to continuously improving the service we provide to our customers this year and in the future,” Ousley said.

The study is based on interviews with representatives of 24,385 U.S. businesses that spend at least $250 monthly on electricity. Within each geographic region included in the study, utility providers are classified into two segments: the large segment, which serves 85,000 or more business customers and includes MidAmerican Energy, and the midsize segment, which serves between 25,000 and 84,999 business customers.