Storm Center

Flood Information Center

After a Flood

As floodwaters recede, MidAmerican Energy is ready to restore service to its customers. City, county or state guidelines may require an inspection be performed to examine the property before utility restoration can be completed.

All residential gas or electric services for customers in nonflooded areas that were temporarily disconnected by MidAmerican Energy as a precautionary measure will not require city, county or state inspections or contractors to restore service. MidAmerican Energy’s technicians will perform an inspection of each gas and electric system to determine if hazardous conditions exist. If the system passes MidAmerican Energy’s inspection, gas and electric service will be restored immediately.

If an inspection is required, customers should contact a local HVAC dealer or call the local city inspector office to schedule an inspection appointment. When completed, customers should call MidAmerican Energy at 800-432-0586 to schedule reconnection.

As part of its ongoing safety program, MidAmerican Energy offers the following guidelines for periods following a flood.

  • If you smell natural gas, do not enter the building. Call MidAmerican Energy immediately at 888-427-5632.
  • Once floodwaters recede, call MidAmerican Energy to restore your service. There are no charges for turning off and turning on service because of flooding.
  • If your electricity or natural gas was temporarily disconnected because of flooding, do not attempt to restore these services yourself.
  • Building codes or manufacturers’ requirements may require natural gas appliance controls and valves to be replaced if they were flooded. Customers should ask inspectors or appliance dealers to determine if their appliances will work.
  • If your home was flooded, call a professional electrician to examine your electrical wiring and appliances. Do not turn on any lights, appliances or other electrical equipment until an electrician has checked your home for short circuits.
  • City, county or state inspections may be required before gas and electric service can be restored in homes or businesses affected by flooding. Inspectors will notify MidAmerican when it is safe to restore service to a home or business.
  • Thoroughly clean and dry all electrical cords and appliances before using them.
  • There may be scams associated with the flood relief efforts. If you are suspicious of any activity, call local law enforcement authorities.