Storm Center

Delivering Power

Understanding the Electric Service Connection

Residential Service Connection Damage
If your service connection is damaged, who is responsible for repairs? This is a general overview of your service connection; your pecific circumstance may differ from what is shown below.



MidAmerican Energy's Responsibility
  • Installation and maintenance of the service line (1)
  • Electric meter (2)
Property Owner's Responsibility
  • Weatherhead (3)
  • Attachment hardware (4)
  • Mast/Riser (5)
  • Meter box (6)
Mobile homes. Customers living in mobile homes should contact MidAmerican Energy to determine who is responsible for the service pole and electric lines.

What should you do if the meter box is pulled away from your house or apartment building?
The property owner is responsible for hiring a licensed electrician to reattach the meter box and make sure power is restored, if necessary. An electrical inspection may be required.

What should you do if the service connection comes loose from the structure because of storm damage or other cause?
The property owner is responsible for hiring a licensed electrician to make the necessary repairs to the attachment hardware, weatherhead and/or riser. MidAmerican Energy is responsible for the service line at its connection to the overhead distribution line and will make repairs necessary to restore electric service. If your service connection is damaged, schedule the electrician's visit prior to MidAmerican Energy's to ensure timely restoration of your electric service.