Overview
At MidAmerican Energy Company, we take our slogan – Obsessively, relentlessly at your service – seriously. No matter what the task, our award-winning team is here to serve you.
Web Site:
- MidAmerican's full-service Web site allows you to make payments; view bills, usage and payment activity; and sign up for a variety of services including electronic bill notification and budget billing. In addition, you can start, transfer or discontinue service, provide a meter reading for billing and place electric outage orders if a service interruption occurs. Need assistance? View Tips for Using My Web Account. To speak with a representative Monday through Friday, contact Web support at 800-982-5803. If you prefer to correspond electronically, complete and submit our Feedback form.
Call Center:
- MidAmerican’s call center is open 365 days a year, 24 hours a day, and provides language interpreter services. Call center employees can assist with any gas or electric emergencies, plus help you start, transfer or discontinue service. Billing, payment or service-related questions can be answered any time, day or night. Just call 888-427-5632. Hearing-impaired services are available at 800-747-0593.
Customer Offices:
- Employees at MidAmerican’s full-service customer offices – located in Iowa, Illinois and South Dakota – can help you start, transfer or discontinue service; can send qualified personnel to your home for service-related issues; can accept and process payments; and can assist with questions regarding billing, payments, service calls, etc. Locate the customer office nearest you by visiting the Payment Options section of our Web site or by phoning our call center at 888-427-5632.