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DES MOINES, Iowa – (March 18, 2014) – For the second year in a row, MidAmerican Energy Company ranked highest in the Midwest Region for overall customer satisfaction in the J.D. Power Gas Utility Business Customer Satisfaction StudySM.
This year, MidAmerican Energy improved upon its previous performance score by 22 points. The J.D. Power study evaluated 54 natural gas utilities serving at least 25,000 business customers in the U.S. for overall customer satisfaction. Measurement was based on 9,500 responses in the areas of billing and payment, price, corporate citizenship, communications, customer service, and field service.
“Having our customers recognize our efforts is the best compliment we can receive,” said Terry Ousley, MidAmerican Energy’s vice president of customer satisfaction. “Our dedicated employees who strive to keep our customers satisfied 24 hours a day are to be congratulated for the continued improvement of our score.”
In 2014, business customer satisfaction with natural gas utility companies averaged 687 nationally on a 1,000-point scale. MidAmerican Energy’s score was 712, ranking the company highest in the Midwest Region. A proactive approach to communications continues to be an important driver in customer satisfaction.
MidAmerican Energy Company provides electric service to 739,000 customers and natural gas service to 719,000 customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website and its Twitter, Facebook and YouTube pages, which can be accessed via www.midamericanenergy.com.