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DES MOINES, Iowa – (March 17, 2014) – MidAmerican Energy Company is supporting National Flood Awareness Week, March 17-21, by sharing flood safety tips and reminding customers there is no charge to disconnect and restore electric and natural gas services due to flooding.
The National Weather Service is currently reporting normal to below normal risk of flooding in the company’s service territory this spring. River flooding and flash flooding are possible due in part to the deep ground frost being unusually thick for this time of year.
If it appears floodwaters have the potential to reach a customer’s main electrical box or electric or natural gas meter, customers should call MidAmerican Energy at 888-427-5632 to have their services temporarily disconnected. The company also will temporarily disconnect a customer’s service if the situation is determined to be hazardous by MidAmerican Energy or local disaster or city officials.
MidAmerican Energy encourages customers to take the following steps and precautions when preparing for and recovering from flooding:
If water has not reached your basement, unplug as many appliances as you can and move them to a higher level.
Do not touch or attempt to unplug or disconnect an electrical appliance if the floor is damp or if you are standing in water.
If you think floodwaters might rise high enough to cover electrical outlets, switch off the circuit breakers at the main switch, located in the electrical box. If your electrical box is located in the basement, make sure there is no standing water before entering.
If it appears the water level may reach the main electrical box or your electric or natural gas meters, call MidAmerican Energy immediately to have service disconnected.
If you smell natural gas, do not enter the building. Leave the premise immediately, and call MidAmerican Energy at 888-427-5632.
Once floodwaters recede, call MidAmerican Energy to have your service restored. There is no charge for turning off and turning on service due to flooding. Do not attempt to restore service yourself.
City, county or state inspections may be required before electric and natural gas service can be restored in homes or businesses affected by floodwater. Inspectors will notify MidAmerican Energy when it is safe to restore service to a home or business.
Building codes or manufacturers’ requirements may require natural gas appliance controls and valves to be replaced if they were under floodwater. Customers should ask inspectors or appliance dealers to determine if their appliances can be placed back into service. Call MidAmerican Energy after the inspection is complete.
If your home was flooded, call a professional electrician to examine your electrical wiring and appliances. Do not turn on any lights, appliances or other electrical equipment until an electrician has checked your home for electrical or circuit problems.
MidAmerican Energy Company, Iowa’s largest energy company, provides electric service to 739,000 customers and natural gas service to 719,000 customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via www.midamericanenergy.com.