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DES MOINES, Iowa – (Sept. 23, 2013) – For the second year in a row, MidAmerican Energy Company ranked highest in the Midwest Region-Large Segment for overall customer satisfaction in the J.D. Power and Associates 2013 Gas Utility Residential Customer Satisfaction StudySM.
The J.D. Power and Associates study evaluated 74 of the largest natural gas utilities in the U.S. for overall residential customer satisfaction, based on performance in the areas of billing and payment, price, corporate citizenship, communications, customer service, and field service.
“Our employees continue to make the difference for our customers when it comes to their satisfaction,” said Terry Ousley, vice president, customer satisfaction. “Providing outstanding customer service is one of MidAmerican Energy’s key business principles, along with operational excellence, regulatory integrity, employee commitment and safety, environmental respect, and financial strength. Despite our No. 1 ranking for the second year in a row in this study, we will continue to strive for improvement.”
Results of the study are based on more than 64,600 responses from residential customers between September 2012 and July 2013.
In 2013, residential customer satisfaction with natural gas utility companies averaged 640 nationally on a 1,000-point scale. MidAmerican Energy’s score was 670, ranking the company highest in the Midwest Region-Large Segment. With that score, the company also tied for second in the nation out of 74 utilities included in the study.
Earlier this year, MidAmerican Energy was ranked highest in overall customer satisfaction in the Midwest Region by its business natural gas customers in the J.D. Power and Associates 2013 Gas Utility Business Customer Satisfaction StudySM. MidAmerican Energy also was ranked highest in overall customer satisfaction in the Midwest Region-Large Segment by its residential electric customers in the J.D. Power and Associates 2013 Electric Utility Residential Customer Satisfaction StudySM.
MidAmerican Energy Company, Iowa’s largest energy company, provides electric service to 734,000 customers and natural gas service to 714,000 customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via www.midamericanenergy.com.