For more information, contact:
Tina Potthoff, Media Relations Manager, at 515-281-2585
Tim Grabinski, Director, Communication Planning, at 515-281-2343
DES MOINES, Iowa – (Sept. 19, 2012) – MidAmerican Energy Company wants its customers to be aware of phone scams occurring in Iowa. This month, MidAmerican Energy has responded to several scams specifically targeting its Hispanic customers. The scam artist poses as a MidAmerican Energy customer service associate and states that the customer’s account is past due and payment is needed immediately to avoid disconnection. The scam artist then asks for the customer’s credit card information or that the customer purchase a prepaid debit card and call back with the information on the card.
A similar scam occurred in May. After MidAmerican Energy worked with local media outlets to make customers aware of the scam, the number of reports dropped significantly; however, the scam appears to be active again.
Credit card numbers and personal information should not be provided in response to an unsolicited phone call. Customers are advised to end the conversation and call MidAmerican Energy’s customer service line at 888-427-5632. Company representatives will confirm whether the call was from MidAmerican Energy’s call center or a scam artist. Customer service associates also can confirm a bill payment, service work, or an appointment at a customer’s home or business.
If a customer receives a suspicious call or any other type of unusual contact, local law enforcement should be contacted immediately.
MidAmerican Energy Company, Iowa’s largest energy company, provides electric service to 732,000 customers and natural gas service to 714,000 customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via www.midamericanenergy.com.