 |
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Use the New User page only
for the initial set up of a new Web account. |
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For residential accounts, enter only the last name
on the account in the Last Name field. |
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Complete all required fields
on the page before selecting Continue. |
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| Enter User
ID |
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Use at least four and no
more than 12 characters. |
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Select any combination
of letters or numbers. |
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Do not use spaces or symbols. |
| |
| Enter Password |
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|
Use at least six and no more than 12 characters. |
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Select any combination of letters and numbers;
at least one of each. |
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Do not use spaces or symbols. |
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|
Check your Caps Lock; passwords are case-sensitive. |
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|
|
| Forgot Password? |
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Use the Forgot Your Password link to receive
an e-mail with a new password. |
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Copy and paste the temporary password in the
Password field. |
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Use the Change Password page to select the password
of your choice if you want. |
| |
|
|
| View Your
Bill |
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|
View up to 90 days’ worth of bills online. |
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|
Contact us if you cannot view your bill online.
Certain account conditions prevent viewing. |
| |
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| View Your Payments |
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View up to 24 months of payments by selecting
View Payment Activity. |
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|
Check to see what payments you may have previously
scheduled before you make an online payment. |
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You can cancel payments scheduled for a future
date, but not payments made for the current date. |
|
|
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| Complete Your
Request |
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Complete all pages to process your request. |
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|
Select Confirm to complete adding a bank account,
scheduling an online payment, and enrolling in APP or Electronic
Billing. |
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|
Do not use the Back Arrow. |
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| System Availability |
|
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Occasionally our system is unavailable for routine
maintenance. We will let you know how long the system will be
unavailable in a message on our Web site. |
|
|
If you experience difficulty accessing our system,
please try again later. The system may be unavailable for only
a short period of time. |
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|
Please contact us if you continue to have difficulty.
To speak with a representative Monday through Friday, contact Web support at
800-982-5803. |
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| Browser Considerations |
|
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Upgrade to the latest version of any commonly
used browser. |
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Turn off pop-up blocking. |
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Enable your browser’s JavaScript support. |
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Enable cookies. |
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MidAmerican utilizes 128-bit encryption to protect
the data transferred from our Web servers to your computer. |
