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Overview

Customer Info

Customer Guide

Overview

Understanding
Your Choices

Making a Choice

Choosing to Change

Protecting Your Account Info

What Will Change, What Won't?

Glossary of Terms

Answers to Questions You May Have

Protecting Your Rights

Consumer Risks

Checklist for Choosing a
Supplier

Questions

Print the Guide (PDF)

Supplier Info

Historical Customer Info

Links

Customer Information
Customer Guide: Answers to Questions You May Have

  1. Will I save money by switching to a retail electric supplier?
  2. What will be the process for me to switch?
  3. What if I sign up for a new supplier and immediately change my mind?
  4. What billing options are available?
  5. What if my supplier goes out of business or drops me as a customer? Can I return to MidAmerican Energy as a bundled service customer, as I was before I switched?
  6. Can I return to bundled service at any time?
  7. What if my supplier raises my rates after I sign up?
  8. How do I know a supplier is reputable?
  9. What happens if I receive a single bill from my supplier but can only pay a portion of it?
  10. If a month comes when I can't pay the MidAmerican Energy nor the retail electric supplier's bill, whom should I pay?
  11. If I receive a single electric bill from my supplier, where will my taxes go?
  12. What happens if I move out of the area?
  13. How do I know if my supplier's generation is environmentally friendly?
  14. If I switch, will my trees still be trimmed for line clearance?
  15. Once my contract is up with one supplier, can I choose another?
  16. What if my new supplier's generation plant or equipment fails? Will my power go out?
  17. Will I be eligible for energy assistance funds if I switch to a retail electric supplier?
  18. Why is MidAmerican Energy included on your list of certified suppliers?
  19. What if I have a complaint about my supplier?






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