Overview
Customer Info
Customer Guide
Overview
Understanding
Your Choices
Making a Choice
Choosing to Change
Protecting Your Account Info
What Will Change, What Won't?
Glossary of Terms
Answers to Questions You May Have
Protecting Your Rights
Consumer Risks
Checklist for Choosing a
Supplier
Questions
Print the Guide (PDF)
Supplier Info
Historical Customer Info
Links
Customer Information
Customer Guide: Answers to Questions You May Have
Will I save money by switching to a retail electric supplier?
What will be the process for me to switch?
What if I sign up for a new supplier and immediately change my mind?
What billing options are available?
What if my supplier goes out of business or drops me as a customer? Can I return to MidAmerican Energy as a bundled service customer, as I was before I switched?
Can I return to bundled service at any time?
What if my supplier raises my rates after I sign up?
How do I know a supplier is reputable?
What happens if I receive a single bill from my supplier but can only pay a portion of it?
If a month comes when I can't pay the MidAmerican Energy nor the retail electric supplier's bill, whom should I pay?
If I receive a single electric bill from my supplier, where will my taxes go?
What happens if I move out of the area?
How do I know if my supplier's generation is environmentally friendly?
If I switch, will my trees still be trimmed for line clearance?
Once my contract is up with one supplier, can I choose another?
What if my new supplier's generation plant or equipment fails? Will my power go out?
Will I be eligible for energy assistance funds if I switch to a retail electric supplier?
Why is MidAmerican Energy included on your list of certified suppliers?
What if I have a complaint about my supplier?
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