Overview Customer Info Customer Guide Overview Understanding Your Choices Making a Choice Choosing to Change Protecting Your Account Info What Will Change, What Won't? Glossary of Terms Answers to Questions You May Have Protecting Your Rights Consumer Risks Checklist for Choosing a Supplier Questions Print the Guide (PDF) Supplier Info Historical Customer Info Links

Customer Information Customer Guide: Overview Welcome to the World of Customer Choice! Having lights go on at the flip of a switch results from three essential processes: generation (producing or supplying electricity), transmission (bringing high-voltage electricity from the point of generation to groups of electricity users, such as residential neighborhoods) and distribution (bringing reduced voltage electricity to individual homes and businesses through MidAmerican Energy-owned wires). MidAmerican provides all three essential processes as a bundled service. The Illinois Electric Service Customer Choice and Rate Relief Law of 1997 restructured the state's electric service industry and created a competitive marketplace. Nonresidential customers became eligible for choice beginning in 1999. Effective May 1, 2002, residential customers of Illinois investor-owned utilities were eligible to choose their electric supplier. Use the links at the left as a guide for your journey through the competitive marketplace. For Your Home | For Your Business | Safety | Rates | Energy Efficiency | Economic Development | Environmental Efforts About Us | Careers | News Room | Storm Center | Wind Energy | Contact | Streetlight Repair Request | System Outage Watch | Energy Choice | For Contractors | For Landlords | ©2008 MidAmerican Energy Holdings Company. All rights reserved.