Customer Information
Customer Guide: Overview
Welcome to the World of Customer Choice!
Having lights go on at the flip of a switch results from three essential processes: generation (producing or supplying electricity), transmission (bringing high-voltage electricity from the point of generation to groups of electricity users, such as residential neighborhoods) and distribution (bringing reduced voltage electricity to individual homes and businesses through MidAmerican Energy-owned wires). MidAmerican Energy provides all three essential processes as a bundled service.
The Illinois Electric Service Customer Choice and Rate Relief Law of 1997 restructured the state's electric service industry and created a competitive marketplace. Nonresidential customers became eligible for choice beginning in 1999. Effective May 1, 2002, residential customers of Illinois investor-owned utilities were eligible to choose their electric supplier.
Use the links at the left as a guide for your journey through the competitive marketplace.